Permissions

The page shows who can open the organization in the portal and with which access level. It is available to Full access, Manage and Read. Only Full access can invite users and remove access.

Users

The table lists each User and their Access level. Use Search name to find a user and the column headers to sort.

The Access summary card shows how many users have each level. Select a level to filter the table, or All users to show everyone again.

Invite user

1. Select Invite user at the top right of the page. The button is there even when the user list is empty or cannot be loaded.
2. Enter Email*. It must be the email the person registers and signs in to the portal with, otherwise the token cannot be activated.
3. Choose Access level (the default is Read).
4. Select Send invitation.

The person receives an email with an access token, valid for 3 days. They activate it on the organization selection page, see Activate token, and must sign in again afterwards.

Remove access

1. Tick one or more users (the tick box in the header selects all shown users).
2. Select Remove access and confirm in the dialog.

Removed users can no longer open the organization and are signed out. At least one Full access user must remain, otherwise Remove access is disabled. While access is being removed, the dialog cannot be closed. If removal fails for some users, they stay selected so you can try again.

Access levels

An access level is set per organization. The same person can have different levels in different organizations.

Page	Full access	Manage	Write	Read	Support user
Home	Yes	Yes	Yes (message and New case only)	Yes	Yes (Cases card only)
Cases	Yes	Yes	No (can create a case)	Yes	Yes
Work Services	Yes	Yes	No	Yes	No
Organization profile	Yes	Yes	No	Yes	No
Permissions	Yes	Yes	No	Yes	No
Shop	Yes	Yes	No	Yes	No
Roadmaps	Yes	Yes	No	Yes	No
Microsoft	Yes	Yes	No	Yes	No
Subscriptions	Yes	Yes	No	Yes	No
Domains	Yes	Yes	No	Yes	No
Crohoster	Yes	Yes	No	Yes	No
Feedback	Yes	Yes	Yes	Yes	No
About	Yes	Yes	Yes	Yes	Yes

Actions limited to higher levels:

• New case, comments and status changes on a case: Full access, Manage, Write and Support user (not Read).
• New request in the Shop: Full access, Manage and Read.
• Edit and delete contacts, group membership: Full access and Manage.
• Change bill-to email, change subscription quantity, edit subscriptions, add a Microsoft tenant or subscription, request a domain or hosting account: Full access and Manage.
• Invite user, remove access and accept the customer agreement: Full access only.

A page that your level does not include is not shown in the menu.

Notifications and cached data

• Send invitation: "Your permission grant request has been processed."
• Remove access: "Access removed". If it fails for some users, the dialog says how many were removed.
• If an action fails, an error message appears. The dialog stays open so you can try again.
• The portal keeps the user list on your computer for 5 minutes. The refresh button at the start of the toolbar above the table loads fresh data. See Getting Started.