Cases

The application allows working on organization's cases. Based on user's permissions, one can create a new case for his organization, he can modify an existing case and he can see all active cases for his organization.

Case List

The page shows a table of active cases. The table has several columns: Case Name, Case Number, Contact, Created On, Subject, Priority, Support Level and Status.

Above the table there are two buttons, Create new case and TeamViewer. Create new case button opens a new page where the user can create a new case.

The TeamViewer button will download a TeamViewer QuickSupport app that will allow a Nodefusion Support agent to connect to the user's computer and help regarding the case.